Tackling labor shortages has been the major change for the hospitality industry since this time last year when we as an industry were fighting to open borders and cement processes and procedures to ensure the safety of our employees and guests.
Ensuring we retain and reward those who have proven themselves in recent times has never been more important. However, for many hotels and hospitality service providers, there is still a perception of doubt regarding trust and career progression within the industry.
Foster talent and create opportunities
One company that is overcoming this challenge is ahs hospitality, which continues to add rungs to its ladder of opportunities for standout team members, an example of this is the operations manager of the hotel business ahs, Kirk Blair. Let’s set the scene for you, Kirk was recently employed by ahs Hospitality as Operations Manager overseeing a portfolio of hotels across the Gold Coast and in just 6 months he has proven to be a strong leader and complete. To recognize his recent successes, Kirk has been promoted to head of South East Queensland.
Kirk is now Managing Director of South East Queensland, nearly doubling his portfolio of hotels and increasing his workload to include supporting and directing Operations Managers, Hotel Managers and Ahs Hospitality customers in Brisbane, Sunshine Coast and Gold Coast. Asked about his new date, Kirk replied:
“When Leanne (Executive General Manager of ahs Hospitality) came to me with this opportunity, I was very excited and eager to stick around. Of course, I knew it would be a heavier workload, but Leanne assured me that she, the management team and our operations managers would continue to work collaboratively and support each other. to achieve our new goals for South East Queensland.
Kirk explained his own ambitions to continue to grow his portfolio and grow his current housekeeping talent pool to match the growing number of occupations. He praised the hardworking housekeeping crews he works with as operations manager when occupancy rates fluctuate regularly, making it difficult to keep staff available. He believes that progression like his at all levels of their business is key to retaining staff at a time of significant labor shortages.
When we spoke with Leanne Graham, Executive General Manager of ahs Hospitality, she said, “Creating opportunities for progression within our industry is key to retaining employees. At ahs Hospitality, we have reviewed and improved our entire employee value proposition to attract new faces and, most importantly, to retain those who have been loyal and dedicated to the business. Kirk is just one example of an employee who has benefited from ahs hospitality by restructuring our service lines to expand growth and opportunity. »
Leanne continues to talk about the time, resources and energy her team has spent finding new ways to attract and retain employees. As a company that primarily focuses on managing the workforce within our industry, they felt challenged to think outside the box. From adding their own rewards platform to increasing their benefits and experimenting with multiple attraction campaigns on Instagram, Facebook, Youtube and Google, as well as all job ad platforms general public, ahs Hospitality uses all the tools at its disposal. In the meantime, Leanne is confident the job market will rebound as immigration continues to open up and stability returns to the hospitality industry.
If you want to know more about ahs hospitality and the manpower services they provide, visit their website.