The Concorde Hotelan independent luxury boutique hotel located in the center of New Hampshire’s historic capital, has partnered with Keep in touch, a global leader in cloud-based hotel property management systems (PMS) and guest-centric technology. As part of this collaboration, Hotel Concord leverages Stayntouch’s flagship PMS to further enhance its delivery of classic luxury services, powered by flexible, easy-to-use technology.
The Concorde Hotel offers award-winning luxury in the heart of New Hampshire’s capital and has been awarded the prestigious AAA Four-Diamond rating for exceptional hospitality, attentive service and high-tech amenities. Hotel Concord chose Stayntouch to facilitate a better check-in and check-out experience for mobile guests, while providing staff with greater flexibility to bolster its award-winning service delivery.
Michele Gibeault, General Manager of the Concord Hotel, said, “Stayntouch PMS fits perfectly with our mission to offer classic, tactile luxury, with modern, high-tech amenities. Their mobile check-in feature has truly streamlined our check-in experience, allowing our guests to check in via their smartphones and directly experience our amenities and the vibrant culture of downtown Concord. The PMS has also been a boon to our staff, especially with all the recent labor shortages. The operating system is transparent and easy to understand and learn for new associates, while the automation features allow our staff to work better and more efficiently. »
Michael Helfin, Chief Revenue Officer at Stayntouch, said: “The Concord Hotel is state of the art in high tech amenities. They also know that exceptional service is ultimately a human endeavor, where great technology allows the spirit of hospitality to express itself more freely. That’s why we’re proud to help Hotel Concord facilitate even more authentic and engaging guest interactions with the industry’s most flexible and responsive cloud-based PMS platform.
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