Hotel group Crerar Hotels, whose portfolio includes properties in the Highlands, is offering its staff an average extra payment of £1,000 with the launch of a new ‘Fair Fund’.
This will see around £150,000 paid out to the Crerar Hotels team this month, on top of their agreed salaries.
Crerar Hotels has seven four and five star hotels and inns across Scotland including the Golf View Hotel and Spa in Nairn, Oban Bay Hotel, Isle of Mull Hotel and Spa, The Glencoe Inn, Deeside Inn and Thainstone House near Inveruria.
The staff of all the establishments of the group will be rewarded via the fund made up of customer contributions. Payment is quarterly, giving staff who are now at or above the living wage regular payments from the Fair Trade Fund to supplement their salaries.
This follows the introduction of an optional 10% service charge at each property, giving guests an easy way to reward team members for exceptional service.
Since June, a total of £150,000 has been raised from customers opting to pay for lunch, dinner, afternoon tea or spa treatments.
The Fair Fund will be paid to more than 200 employees, in all departments, in equal shares.
Members of the hotel team are expected to earn around £1,000 on top of their annual salary, with their payment to the Fair Fund commensurate with the number of hours worked in the past three months. For some chefs, that meant a £2,000 top-up for three months of excellent service.
Crerar Hotels has also launched a number of employee benefits and committed £1 million to attracting, retaining and developing talent through the Crerar Academy.
Nairn employee Bethan Moore is among the staff who will benefit from the fund.
She joined the Golf View Hotel and Spa in 2017 and worked in reception before quickly rising through the ranks to become a catering supervisor.
“The news of the Fair Fund payout is fantastic,” she said.
“We already get so many benefits from Crerar Hotels that you don’t see in other hotel companies, but this is the icing on the cake, and we all feel really appreciated by the guests and the company.
“I really appreciate the shift flexibility I get from working for Crerar Hotels, as I’m able to work around my busy family life – something many people wouldn’t normally associate with a job in industry. I started right after maternity leave and four years and a child later, I still love my job, the place and the people I work with.
“For my work anniversary we were offered a family night, and I appreciate the simple things like being able to take my daughter to school and use the leisure facilities, it all adds up. Paying the Fair Fund is an extra extra that will allow me and my family to enjoy themselves.
Managing Director Chris Wayne-Wills said: “All of our team members work incredibly hard to deliver authentic, first-class Scottish hospitality, so we wanted to give guests an easy way to reward that which would result in a totally fair and transparent.
“The Fair Fund ensures staff receive pay commensurate with hours worked and means those working behind the scenes are also rewarded for their hard work.
“We’ve made the system completely transparent so everyone on the team can see who’s earned what each quarter and absolutely every penny contributed by guests is given to our deserving employees.”