Mystical hotel employee says guests beat her, called her racial insults due to lack of hot water


STONINGTON, Connecticut (WTNH) – A hotel worker seeks justice after she said a couple assaulted her and shouted racist slurs at her.

The incident happened on the Stonington side of Mystic. The victim, Chrystal Caldwell, said she suffered a concussion after being assaulted by two of the guests.

Caldwell, 59, has been a clerk at the inn for seven years. She told News 8 that a couple from New York, who were staying at the hotel, had beaten her not one, but two.

Exclusive video shows Caldwell attacked for the second time by a couple at the Mystic Quality Inn on Friday. She fights as the couple punch her in the head, knocking her to the ground.

Caldwell said the couple were looking for her after a pre-reception altercation. The man first called to say his hot water was not working. When Caldwell offered to have someone come fix it or change rooms, she said he got angry and started calling her by names including “monkey” among others.

“The director said, ‘I got it; I overpowered him ”, so I turned to go back to my office because other people were checking… he just got down before I could… go behind the desk and assault me.

At one point, she said he went down to the reception and started beating her, so they called the police. But they were able to get hold of Caldwell a second time.

Her lawyer said the couple had it all.

“You see these two looking for Chrystal like they’re still stalking her… It truly is one of the most vicious assaults you’ve ever seen.”

Caldwell said that when she closes her eyes at night, she sees one thing: “All I could see was her shoe was coming… I was fighting for my life.”

Caldwell’s attorney said Stonington agents did not arrest the couple before they left for New York.

Meanwhile, they work with a detective and hope that an arrest will be made soon. Stonington Police Captain Olson told News 8 partners at the Hartford Courant that the police wanted a “rock-solid case” and did not want a quick investigation that a defense lawyer could dismantle. They said they were planning to make at least one arrest.


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