Reduce the cost of laundry service


Specialist laundry service provider SPL is a leader in implementing RFID technology for the laundry industry worldwide. Working with hoteliers to maximize housekeeping efficiency by reducing the time spent on inventory management, SPL implemented the Managed Linen Service.

“The linen supplied to our customers for many years includes a small RFID chip that helps us simplify and automate many aspects of the linen supply chain,” says Sarah Rowley, SPL’s General Manager of Sales and Marketing. .

Over the past few years, SPL has been auditing, testing and experimenting with its managed linen services and is gradually introducing this unique system across the country, with Victoria being the first beneficiaries of this new service. Operated from its site in Broadmeadows, the largest commercial laundry in the southern hemisphere, the service is currently being replicated in South Australia and Western Australia, which are in the final stages of implementation and will be closely monitored by its key Queensland sites – Cairns and Brisbane. .

SPL’s RFID scanning technology

A hotel’s linen needs can vary widely depending on occupancy levels, and traditional ordering systems can often lead to inconsistencies affecting the flow of linen for the hotel.

By monitoring returned linen against agreed stock levels on site and automatically generating replacement orders, the service removes the need for traditional orders and provides the laundry and hotel with much-needed visibility into linen movement. .

“Once stock levels are agreed, stock on site will be maintained at that level, helping the hotel avoid overspending, reducing time spent managing stock and increasing confidence in what they have on site. and what’s delivered,” Rowley said. .

“These levels can be adjusted per item or across all inventory items to meet peak periods or reduced during low occupancy periods.”

Gone are the days of pantries with over or under stock of linen, SPL can meet a hotel’s specific needs, ensuring that stock is maintained, hotels don’t overspend on products they don’t need. don’t need and use the laundry they order when they need it.

“The Managed Linen Service also tells us how long a piece of linen stays on site. While there are reasons for laundry to sit on one site, it’s best if it’s the freshest and not stored in a pantry for long periods of time. We encourage the use of linen within seven days for this reason and also to ensure that linen flows between the hotel and laundry consistently.

RFID technology

SPL also uses this innovative technology not only to track the movement of linen, but also to track its life cycle, in particular to provide information on its use.

The tiny Radio Frequency Identification (RFID) chip discreetly sewn into the linen will follow its unique journey from purchase, through daily use and final disposal.

Rowley says this data can be used to optimize linen inventory and ensure the highest quality standards are maintained.

“This data gives us information on how long the linen has been in use to determine when it needs to be looked at and when it potentially needs to be taken out of service; thus, the quality level of flax will remain high,” she said.

The chips have been selected for their durability with tests confirming that they can be safely washed over 200 times with an accuracy rate of over 99%.

By reducing staffing requirements and through better inventory management, the Managed Linen Service using this RFID technology is designed to be more time and cost efficient for hotels and SPL, while ensuring a better management of linen circulation.


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